Refund policy

Our chocolate is a perishable food product, so we can't accept returns once an order has shipped. If anything is wrong with your order, we'll make it right.

Damaged, melted, defective or incorrect items
Please check your order when it arrives. If your chocolate arrived damaged, melted or defective, or you received the wrong item, contact us within 7 days of delivery at info@swolebar.com with your order number and a photo. We'll send a replacement or refund your original payment method, whichever you prefer.

Warm-weather shipping
Chocolate can soften in transit in hot weather. A bar with a dusty or streaky surface (bloom) is safe to eat. If your chocolate arrived fully melted, let us know and we'll replace it.

Refunds
Once a refund is approved, it goes back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If more than 15 business days have passed since your refund was approved, contact us at info@swolebar.com.

Cancellations and changes
Contact us as soon as possible if you need to cancel or change an order. We can make changes until the order has shipped.

Sale items and gift cards
Sale items and gift cards are not refundable.

Questions? Email us at info@swolebar.com.